Delivery, Shipping and Postal Services
Standard delivery within the UK is flat rate £8.50, with free delivery on orders above £100.00. Next day delivery is available for orders placed before 10:00AM for flat rate £17.00. Next day delivery is not available for orders placed over the weekend when office is closed. In all cases allow up to 15 working days for delivery. The charge on the card or account may appear as Lifescience Nutritionals. We send all UK mail via Royal Mail Signed For 2nd Class. This services usually takes 2-3 days.
European & International
Delivery to European and International destinations is £12.60 rising accordingly to weight of the package. International orders do not qualify for free delivery.
All European and International mail is sent via Royal Mail International Signed. This service usually takes 7-10 business days. Once in the destination country, the domestic postal authority takes responsibility for your mail. It will forward your mail to regional mail centres for delivery by their post people. We can’t track mail once it had left the UK but will give all our customers a tracking number so they can track it with their designated postal service from their end.
Returns and Cancellations
Our Returns Policy
You may only return items if they are damaged or defective, if we sent them to you in error or if you exercise your right to cancel the order within a period of 7 working days beginning with the day after the day on which you received the products. For details of cancelling an order see “Cancelling an Item” below.
Delivery charges for returns
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs of returning it to us.
Returning an item
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below:
Joshi Clinic Ltd, 57 Wimpole Street, London W1G 8YW For your peace of mind we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Cancelling an item
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item as long as the products have not been used and you notify us you wish to cancel within a period of 7 working days beginning with the day after the day on which you received the products.
If you wish to cancel the contract your notice of cancellation must be in writing and may be communicated to us by any of the following means:-
delivery by hand to: Joshi Clinic Ltd, 57 Wimpole Street, London W1G 8YW;
sent by post to Joshi Clinic Ltd, 57 Wimpole Street, London W1G 8YW;
or sent by electronic mail to reception@joshiclinic.com
In each case your notice should be clearly marked or headed “Contract Cancellation” and should contain your name, address, telephone number and e-mail address.
Once you have notified us of the cancellation please package the relevant item securely and send it to us with a copy of the notice of cancellation. Please ensure that the package is marked “Contract Cancellation”.
The return address is:
Joshi Clinic Ltd, 57 Wimpole Street, London W1G 8YW
For your peace of mind we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Refunds
Refunds will be processed if any product is defective. Products that have been opened or used cannot be refunded. Unopened products may be returned within 7 working days beginning with the day after the day on which you received the products. Please see our returns and cancellations section above for further information.
Complaints
Please email us at reception@joshiclinic.com
or write to us at the
Joshi Clinic Ltd,
57 Wimpole Street,
London W1G 8YW